Hardcover Books
 

We want you to be completely satisfied with your purchase. However, we can only accept returns for hardcover books that have manufacturer defects.
 

Returnable Items

• Books with manufacturing defects, such as missing or damaged pages, binding issues, or printing errors.
   

Non-Returnable Items
 

• Books that have been misused, mishandled, or damaged in transit.

• Books that have been damaged due to weather conditions or other external factors.

• Books that have been purchased more than 30 days ago.
   

Shipping Insurance

We highly recommend that you purchase shipping insurance to protect your order against damage or loss in transit. Shipping insurance is available for purchase at checkout.
 

Refunds

If you are eligible for a return, we will issue a refund in the form of your original payment. Please note that it may take up to 10 business days for the refund to appear on your account.

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Return Process

To initiate a return, please contact us through our website or email us at info@serenamotherofpearls.com. Please provide your order number and a brief description of the reason for the return. We will provide you with instructions on how to return the book, if applicable.

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Shipping Costs

The customer will be responsible for the shipping costs to return the book, unless the return is due to a manufacturer defect.

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Delivery Times

We estimate delivery times based on the information provided by our carriers. However, we are not responsible for delays caused by carriers due to external factors such as weather conditions or high order volumes.

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Contact Us

If you have any questions about our return policy, please contact us through our website or email us at info@serenamotherofpearls.com

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Thank you for your understanding.